Privacy Policy.

This Privacy Policy explains how NOVO Budget ("we", "us", "our") collects, holds, uses and discloses personal information. NOVO Budget is a used motor vehicle dealer operating from 1366 Kingsford Smith Dr, Pinkenba QLD 4008.

We are bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and, where relevant, the Spam Act 2003 (Cth) and the credit reporting provisions of Part IIIA of the Privacy Act.

The personal information we collect depends on how you interact with us, but generally includes:

• Contact details — your name, email address, phone number and suburb;
• Identification — driver licence number and expiry, date of birth and address (when you test drive, finance a vehicle or buy a vehicle);
• Vehicle details — the make, model, registration, kilometres and condition of any vehicle you ask us to value or trade in;
• Financial information — employment and income details that you provide as part of a finance enquiry, including any payout figures from existing finance on a trade-in;
• Transaction information — details of vehicles you purchase from us, deposits, trade-ins and registration transfers;
• Website information — basic technical data such as your device type, browser and pages visited (see "Cookies and analytics" below).

We will not ask for sensitive information (such as health information) unless it is directly relevant to a service you have asked us to provide.

We collect personal information directly from you whenever you:

• Fill out a form on this website (contact, valuation, finance pre-approval, test drive booking);
• Call, WhatsApp, email or visit our Pinkenba yard;
• Buy or sell a vehicle, including trade-ins;
• Subscribe to receive updates or stock alerts.

We may also collect information from third parties — for example, from our panel of accredited finance brokers and lenders when assessing a finance enquiry, from the Queensland Department of Transport and Main Roads when transferring registration, or from a third-party vehicle history provider when verifying a trade-in.

We use the personal information we collect to:

• Answer enquiries and arrange test drives, valuations or trade-ins;
• Sell, finance, register and deliver vehicles, and process refunds where required;
• Refer finance enquiries to our panel of accredited lenders and brokers (with your consent);
• Meet our statutory and record-keeping obligations as a licensed Queensland motor dealer;
• Contact you about a vehicle you've enquired about or a transaction in progress;
• Send you marketing communications about new stock, finance specials or events — only where you have opted in, and with a clear opt-out in every message.

We share personal information only with parties who help us provide what you've asked for, including:

• Accredited finance brokers and lenders for finance pre-approval and settlement;
• Insurance providers if you ask us to arrange motor or warranty insurance;
• Government agencies for vehicle registration, CTP, stamp duty and statutory reporting (including the Queensland Department of Transport and Main Roads);
• IT, payment, email and analytics service providers who help us operate this website and our internal systems;
• Professional advisers (legal, accounting, audit) where reasonably required;
• Law enforcement, courts or regulators where required or permitted by law.

We do not sell your personal information. Our service providers are required to handle your information consistently with this Privacy Policy and the APPs.

We may send you marketing communications about new stock, finance offers or events at our Pinkenba yard, by email, SMS or phone — provided you have consented or where the law otherwise permits. Every marketing email and SMS will contain a clear unsubscribe option, in line with the Spam Act 2003 (Cth).

You can opt out at any time by clicking unsubscribe in any marketing message, replying STOP to an SMS, or emailing us at info@novobudget.com.au.

We hold personal information in secure paper files at our Pinkenba office and in protected digital systems hosted by reputable Australian and overseas providers. We take reasonable steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure — including access controls, transport encryption (HTTPS) and staff training.

We keep information for as long as we need it to provide our services, meet our regulatory and tax record-keeping obligations under Queensland and Commonwealth law, or resolve any dispute. After that, we securely destroy or de-identify it.

Some of our IT service providers (such as email, CRM, analytics and cloud hosting platforms) may store data on servers located outside Australia, including in the United States and the European Union. Where this happens, we take reasonable steps to ensure those providers handle your information in a way that is consistent with the Australian Privacy Principles.

You can ask to see the personal information we hold about you and ask us to correct it if it's wrong. There's no charge to make a request, and we will respond within a reasonable time (usually within 30 days).

Email info@novobudget.com.au or call +61 404 745 232 with your request. We may need to verify your identity first to protect your information.

Like most websites, this site uses small data files ("cookies") to remember your preferences, keep the site working properly and understand how visitors use it. We use standard web analytics tools to measure aggregate website traffic — for example, which pages are visited and which browsers and devices are most common. This information is de-identified and is not used to identify you personally.

You can disable cookies in your browser settings; some parts of the site may not work properly if you do.

This site and our services are intended for adult buyers and sellers of motor vehicles. We do not knowingly collect personal information from anyone under 16.

If you have a privacy concern or complaint, please contact us first so we can try to resolve it. Email info@novobudget.com.au with the subject line "Privacy concern" and we will respond within a reasonable time, usually within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

We may update this Privacy Policy from time to time as our business or the law changes. The current version is always available on this page, and the date at the top of the page tells you when it was last updated. Where changes are significant we will tell you directly.

If you have any questions about this Privacy Policy or how we handle your personal information, contact us at:

• Email info@novobudget.com.au
• Phone +61 404 745 232
• In person: 1366 Kingsford Smith Dr, Pinkenba QLD 4008